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FAQs

General Questions

Is online purchasing safe?

Safer than ever.
We use one of the more secure online payment system on the market and put our effort into constantly improving our software, so to be sure to offer the best possible solution for the protection of your sensible data in every step of the process.

I have a promotion code, how can I use it?

Write it in the “PromoCode” section you’ll find in the cart, below the article you chose.

Who can I contact if I have further questions?

AlessandroGiada staff is available 24/7. You can contact us through the dedicated form in the Contact section.
We’ll try to answer as soon as possible.

Do I need an account to make a purchase?

No! Purchasing on our website is easy, fast and it doesn’t require any registration. You can purchase our products just giving out datas essential to the shipping.

Shopping Questions

How can I pay?

At this moment we only accept credit card payment through the PayPal system. You don’t necessarily need a PayPal account to make a purchase!

We make safety of your datas our priority and your personal informations will be protected in every step of the process.

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After payment how much does a delivery take?

Delivery time depends on the destination country and on the shipping service of your choice. AlessandroGiada is not responsible for any possible delay due to the shipping company.

How are the bracelets packed?

The bracelets are packed in a wooden handmade box with brand laser incision with a linen handmade pillow. The wooden box comes into cardboard box with wrapping paper to keep the bracelet safety.

Each wooden box contains up to two bracelets. If needed, you can request, for free, one wooden box per each bracelet.

Where do you Ship? How long does it take?

AlessandroGiada ships worldwide. Shipping price will depend on the destination country and will be clearly shown in your cart.

Standard Delivery:
Europe 6-10 days
Rest of the world 14-20 days

Express Delivery:
Europe 24/48 hours
Rest of the world 24/72 hours

How long does it take to dispatch an order?

Being all of our bags meticulously handcrafted, we need 1-3 days to process and dispatch an order.

How can I return an article?

You can give back an article within 14 days from the delivery. The product must be in the original condition, comprehensive of label and package.
We’ll send you an e-mail as soon as we verify the state of the product and reimburse you.